Privacy Policy

This policy explains what RESPAWNA collects when you sign up as a member or play at the venue, and what we do with it. It covers you whether or not you have an account · if you played as a walk-in and gave us your name or number at the counter, the section below on walk-ins is the part that applies to you.

Only what is needed to run the lounge and bill you correctly:

• Account details: your username, display name, email address and (optionally) phone number.
• Play history: which station you used, when a session started and ended, and how many players.
• Money: invoices and their line items, payment method, wallet balance and top-ups, and loyalty points.
• Membership: your plan, its status and renewal date.
• A profile picture, only if you upload one.
• If you play without an account: the name and phone number you choose to give at the counter, and nothing else.

We do not collect card numbers or bank details. Payments are taken at the counter and only the method used (for example UPI or cash) is recorded against the invoice.

You do not need an account to play here. If you do not want to give a name or a number, you do not have to, and we will still serve you and bill you.

If you do give them at the counter, we keep your name and number against that visit and its bill, so we can find your tab, send you the invoice on WhatsApp if you ask, and recognise you next time rather than asking again. Your number is never printed on the copy of the bill you are given, and never appears on the invoice link we send you.

Giving them is optional and you can change your mind. Ask any staff member to delete your details and we will remove them from our contact list, from your play records and from our internal activity log. We have to keep the bills themselves, including the name on them, because tax law requires us to retain issued invoices · but we remove your phone number from those too.

• To run sessions and charge the correct amount.
• To keep an accurate financial record, including refunds and corrections.
• To operate memberships, the wallet and loyalty points.
• To send you your invoice, if you ask for it on WhatsApp.
• To understand when the venue is busy, so we can staff and price sensibly.

If you have given us your number, we may occasionally message you about offers or quiet-hour deals. You can opt out at any time · tell any staff member, or reply asking to stop, and we will mark your account so no further marketing is sent. Opting out does not affect invoices or anything else you have asked us to send.

Your record is visible to you and to RESPAWNA staff. It is not sold, and it is not shared with anyone else except the services we need to operate:

• Supabase, which hosts the database and handles logins.
• Railway, which hosts the application.
• WhatsApp, but only when a message is actually sent to you.

An invoice link you are sent contains a private token. Anyone with that exact link can view that one invoice, so treat it like a receipt and only share it with people you want to see it.

Financial records · invoices, payments and refunds · are kept as long as we are required to retain accounts. Your profile is kept while your account is open. Ask us to close your account and we will remove your personal details, keeping only the transaction records we are obliged to hold.

If you played as a walk-in, the name and number you gave are kept until you ask us to remove them, or until the venue no longer needs them to serve you.

Under India's Digital Personal Data Protection Act and comparable laws such as the GDPR, you can:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct or complete anything that is wrong.
• Withdraw consent for marketing at any time, with no effect on anything else.
• Ask us to delete your account and personal details · you can also do this yourself from your account page.
• Ask us to delete your details if you played as a walk-in and have no account · tell any staff member and we will do it at the counter.
• Nominate someone to exercise these rights on your behalf if you are unable to.

We act on a valid request within a reasonable time and never charge to do so.

We rely on your consent to send marketing, which you give by opting in and can withdraw at any time. Everything else · running your sessions, billing, and keeping lawful records · we do to provide the service you asked for and to meet our legal obligations.

Accounts are intended for adults. Where a minor uses the venue, we expect a parent or guardian to consent and to hold any account.

Passwords are stored only as salted hashes and are never visible to us. Data is encrypted in transit, and access to member records is restricted to signed-in staff. No system is perfectly secure, but we take reasonable measures to protect your information.

If you have a concern about how your data is handled, ask at the counter or speak to the owner. We take privacy complaints seriously and will respond. If we cannot resolve it, you may escalate to the Data Protection Board of India.